Re: CITIBEEMERS: Roadside Assistance

[Allen Clarkson <k13allen@xxxxxxxxxx>]

Like Eric sez, all the towing services use independent contractors so none 
of them can reliably deliver the service they promise within the time you 
expect.

One of the special keys to better service is to work with the telephone 
operator and also try to make direct contact with the actual tow truck 
operator who is supposed to help you. That way you have a much better idea 
of what is or is not going to happen. If you find that the service the 
telephone operator selected is not going to be able to do the job within a 
reasonable time, go back to the telephone operator and ask for another.

It's tough to be calm and diplomatic when you have a bike problem that 
leaves you stranded and the service you paid for isn't doing the job. 
However, if you can be creative and diplomatic, the outcome is way better.

I have MoTow from AMA but have never had to use it so I don't know how good 
it is. MOA has a towing service as well.

Allen C.

At 02:26 AM 10/19/2004, Eric Grant wrote:
>I've been very pleased with Motorcycle Towing Service.
>Back when I had an airhead, they helped me out two or
>three times.
>
>Of course, like most companies, they contract out the
>work to whoever is in the area - but I had good phone
>and tow experiences in each case. The first time I
>required their services I was at 110 miles from home,
>and the truck was willing to take me the extra 10
>miles outside my plan (for a small tip). When my /7
>finally bit the dust, it was a guy in a pickup truck
>with a 4x8 for a ramp, and he took me to my choice of
>mechanic (On The Road was 20 minutes away) instead of
>the nearest BMW dealership.
>
>--- SamNT650@xxxxxxx wrote:
>
> > Can someone recommend me a good Roadside Assistance
> > program?  I am very much have enough with Cross
> > Country.  They got me stuck for 6 hrs with numerous
> > cancellations from tow truck company they contracted
> > out.  In the end, I ended up leaving my broken down
> > bike overnight somewhere out there, and getting a
> > U-Haul trailer towing my bike to repair shop.
> >
> > Yes, I am frustrated :-(
> >
> > THANKS
> >
> >
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>=====
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>
>So many stupid people, so few comets...
>
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